FSSAI Lic. No. 11225998000576

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Return & Refund Policy

Effective Date: October 17, 2026

Brand Name: Bliss Foods (Unit of Bliss Cotton Wick)

Website: blissfoods.co.in

FSSAI License No.: 11225998000576

Our Quality Commitment

At Bliss Foods, we are committed to providing you with fresh, hygienic, and premium-quality coconut products. Because we deal in food products, all shipments adhere strictly to food safety and hygiene guidelines mandated by FSSAI regulations.

  1. Eligibility for Return or Replacement

Due to the nature of consumable food items, we do not accept returns on opened, used, or unsealed packages.

However, we will gladly offer a free replacement or full refund if you experience any of the following issues:

Damaged or Tampered Packaging: The product pouch arrived torn, damaged, or unsealed at the time of delivery.

Incorrect Product Delivered: You received a different size or variant from what you ordered (e.g., received 250g instead of 1kg).

Expired or Quality Issues: Product quality concerns verified upon receipt.

  1. How to File a Claim

If your order meets the eligibility criteria above, please follow these steps within 48 hours of receiving your package:

Take Photos/Video: Record a clear photograph or brief unboxing video showing the shipping label and the damaged/incorrect product pouch.

Contact Us: Reach out to our team directly via WhatsApp or email through blissfoods.co.in.

Include Details: Mention your Order ID, contact number, and attach the unboxing photos/videos.

  1. Refunds & Replacements

Replacements: Once your request is verified and approved, a fresh replacement item will be dispatched to your delivery address at no extra cost within 24–48 hours.

Refunds: If a replacement is unavailable or a refund is requested, approved amounts will be credited back to your original payment method (or via UPI/Bank transfer) within 5 to 7 business days.

  1. Cancellation Policy

Orders can be canceled free of charge before they are dispatched (within 12–24 hours of placing the order).

Once an order has been shipped and handed over to the courier partner, cancellations are not accepted.